Frequently asked questions
How we charge, how an appointment works and how to look after your carpet between cleanings. If your question isn't here, ask our assistant or call the shop.
Questions
How much do you charge?
Pricing is most commonly quoted by the square foot cleaned, because every job is different and calls for its own cleaning regimen. There is a minimum charge of $250 plus tax per work order, and estimates are always free. We measure the areas to be cleaned when we arrive and tell you the total before any cleaning begins, so you know everything up front.
What method of payment do you accept?
Debit and credit cards, checks and cash. We do not accept checks in move-out situations. All payments are due at the time of service.
Do I have to be home for my appointment?
No. If you're comfortable with us cleaning while you're out, so are we. Many customers do exactly that. Just give us instructions for getting in and tell us which areas to clean when you reserve your appointment.
How long does it take for my carpet to dry?
It varies widely, but the average dry time is 6 to 12 hours.
Are you running any specials?
Our discounts are reserved for maintenance program customers: 20% off when you have us back within 6 months of your first cleaning, and 10% off within 12 months, cleaning at least the same areas as the first time. We can set up recurring appointments so you never miss it.
What is the best vacuum to buy?
The one you'll use the most. Really. There are plenty of great vacuums out there: assess your needs, read real-life reviews and choose the one that is easy for you to use and maintain often.
Do you have a product for pet urine odors?
Yes. We have a pet enzyme treatment designed to help eliminate strong odors, and a high-powered black light to find the problem areas so we can concentrate on them.
Do you have a product to prevent stains between professional cleanings?
Yes. Our professional-grade spot treatment is available to buy, and we often leave a complimentary bottle of our spotter at each appointment.
Billing and pricing
Payments accepted
Debit and credit cards, checks and cash. We do not accept checks in move-out situations. All payments are due at the time of service.
Cancellation policy
Please give us at least 24 hours notice if you decide to cancel your appointment.
Satisfaction guarantee
You will be absolutely satisfied with your experience and the quality of your cleaning. Guaranteed.
Still wondering about something?
Our assistant answers questions any time, and Mel follows up.